Refund Policy

You may request a refund within 14 calendar days of the initial charge when:

• You were unable to launch or analyze any project because core product capabilities did not function as described.
• You were charged more than once for the same subscription term.
• You cancelled or downgraded within the review window and have not exported dpAnalyzer data or shared generated assets with external clients.

We may request additional information or logs to validate the issue so that we can correct it.

Follow these steps so we can review your request quickly:

1. Submit a ticket from your account dashboard or email billing@dpanalyzer.com with the subject "Refund Request".
2. Include your workspace name, order ID, charge date, and a brief description of the issue you experienced.
3. Our team will acknowledge your request within two business days and may follow up for clarification.

We generally cannot provide refunds when:

• The request is submitted more than 14 days after the charge date.
• Your account violated our Terms of Service or acceptable use policies.
• Our analysts have already delivered the full data processing deliverables or custom work associated with your plan.

Reach out to our billing specialists and we will guide you through the process: